we have a Guarantee?
we do. It is a conditional guarantee just like most when you buy
anything. Part of our responsibility is to educate our customers in the
proper way to take care of their plants, whether it is planting,
fertilizing, watering, pruning or spraying. We offer free classes
exactly for this reason.
When a plant does
poorly or maybe even dies, we ask a lot of questions to try to figure out
what happened. The main goal is to try to correct any mistakes so that
next time you are successful. We like to see the dead or diseased plant
(or leaves or fruit -whatever) to try to figure out what happened. One
customer insisted that I come see their Crape Myrtles that were dying. It
turns out that they had been accidentally weed-eated, thereby completely
girdling them. Unfortunately, I couldn’t help her.
Nine times out
of ten, we can figure out what happened. Lack of water, especially this
time of year, is a big culprit in the death of some plants. Please pick
up our flier: Planting Instructions During the Hot Summer Months.
Summer can be unforgiving if you don’t pay attention to watering,
especially for new plants. Some plants, especially natives and plants
that are drought tolerant can actually rot from too much water.
Those plants are best planted slightly elevated to avoid too much water
around the base of the plant.
GUARANTEE: We guarantee our
plants up to a year. If you lose a plant and it was diseased or faulty in
any way that is our responsibility, we replace it or give you a credit for
your plant. Just bring the plant in with a receipt.
1. We are not responsible for the weather
including: frost, cold, heat, or breakage and damage from wind.
2. We are not responsible for animal damage
including insects (unless the problem existed before purchase) or other
mechanical damage from equipment, weed eaters or fire.
3. We are not responsible for failure to
irrigate including failure of sprinkler or drip systems.
4. At no time are we responsible for any more
than the value of the plant purchased.
RESPONSIBILITY: To protect your plants during transportation
from wind. To properly plant (using compost, humus or other organic
matter), fertilize and water your plants. To properly stake trees,
especially in high wind areas. To add mulch as needed. To educate
yourself (or ask us) so that you put the right plant in the right spot.
That if there is a question of too much or too little water, you will poke
your finger, a stick, a shovel, anything, into the soil to
see what is going on beneath the ground. 90% of all problems involving
death of a plant occur below your feet. If you have a problem or are not
sure about something, please call us. And remember: Don’t
put a $20 tree in a 10˘ hole. The soil is very poor in the foothills.
Help ‘em out.
THANKS FOR BEING SUCH GREAT